Read Our FAQs
What makes AUTHENTIQ products original and trustworthy?
At AUTHENTIQ, we partner directly with certified global and local brands to ensure every product is 100% authentic, verified, and traceable back to the source.
How does AUTHENTIQ ensure product quality?
We conduct strict quality checks, source only from trusted suppliers, and maintain a transparent supply chain to guarantee genuine, premium-grade products every time.
What is AUTHENTIQ’s return and refund policy?
If you receive a damaged, defective, or incorrect product, you can return it within 7 days for a full refund or replacement. Terms apply.
How long does delivery usually take?
We deliver across Bangladesh within 2-5 business days, depending on location. Tracking details are shared for every order for full transparency.
Does AUTHENTIQ offer customer support?
Yes, our friendly support team is available 24/7 via phone, chat, and email to assist with orders, returns, and inquiries.
Are there delivery charges?
Delivery is free for orders over BDT 2000. For lower-value orders, a small shipping fee applies, which is clearly mentioned at checkout.
Can I verify the authenticity of my purchase?
Absolutely! Every product comes with original packaging and verifiable serials or QR codes (if applicable), so you can shop with total confidence.