TERMS & CONDITIONS
These Terms & Conditions (โTermsโ, โTerms & Conditionsโ, or โAgreementโ) govern your access to and use of https://liveauthentiq.com/ (the โWebsiteโ), and your purchase of products and services offered through AUTHENTIQ.
By accessing, browsing, registering on, or purchasing from the Website, you agree to comply with these Terms, together with our Privacy Policy, Return & Refund Policy, Delivery Policy, Cookie Policy, and any other policy expressly incorporated into these Terms.
Please read these Terms carefully before placing an order.
ABOUT AUTHENTIQ
AUTHENTIQ is an online commerce platform/business operating through the Website and related channels to offer products to customers in Bangladesh and, where applicable, other permitted locations.
AUTHENTIQ’s brand philosophy is centered on originality, transparency, trust and responsible commerce.
Unless expressly stated otherwise on a particular product page or transaction, AUTHENTIQ sells products under the commercial terms published on the Website at the time of purchase.
ACCEPTANCE OF THESE TERMS
By using the Website, you confirm that:
You have read and understood these Terms;
You agree to be legally bound by them to the extent permitted by applicable law;
You will provide accurate information when making a purchase or communicating with AUTHENTIQ;
You will use the Website only for lawful purposes; and
You will not knowingly misuse the Website, its systems, content, payment facilities or customer-service channels.
If you do not agree with these Terms, please do not use the Website or place an order through it.
Where applicable law requires express acceptance of particular terms, AUTHENTIQ may request such acceptance separately.
ELIGIBILITY TO PURCHASE
Customers must provide truthful and sufficient information necessary to complete a transaction.
Where a customer is under the age at which they may independently enter into a binding transaction under applicable law, the purchase should be made with the involvement and authorization of a parent, legal guardian or other legally authorized person.
AUTHENTIQ may refuse or cancel a transaction where it reasonably believes the purchaser:
Has provided materially false information;
Is attempting fraudulent or unauthorized activity;
Is misusing a payment method;
Is violating these Terms; or
Is otherwise prohibited from completing the transaction under applicable law.
WEBSITE INFORMATION
AUTHENTIQ makes reasonable efforts to ensure that information published on the Website is accurate and useful.
However, due to the nature of online commerce, certain information may occasionally contain:
Typographical errors;
Formatting errors;
Inventory discrepancies;
Temporary technical errors;
Product-image variations;
Pricing errors; or
Outdated information caused by system or third-party synchronization.
AUTHENTIQ reserves the right to correct such errors or omissions.
Where an error materially affects an order, AUTHENTIQ may contact the customer before proceeding with fulfillment.
PRODUCT INFORMATION
We make reasonable efforts to display products accurately, including their:
Name;
Brand;
Description;
Specifications;
Images;
Size;
Color;
Quantity;
Availability; and
Other relevant information.
Actual product appearance may vary slightly from website images because of:
Screen settings;
Lighting;
Photography;
Packaging updates;
Manufacturing variations; or
Product-batch differences.
Such reasonable visual variations do not necessarily constitute a product defect.
Where a product’s manufacturer changes packaging, labeling or design while the formulation or specifications remain materially unchanged, the delivered product may differ visually from an earlier website image.
PRODUCT AUTHENTICITY
AUTHENTIQ’s brand positioning is based on offering original and authentic products where a product is expressly represented on the Website as original/authentic.
AUTHENTIQ may use reasonable sourcing, supplier verification, product inspection, batch/packaging checks, documentation review or other verification methods appropriate to the product category.
However, authenticity assessment may depend on information supplied by manufacturers, authorized distributors, importers, suppliers or other legitimate commercial sources.
A statement that a product is โoriginalโ, โauthenticโ, โgenuineโ or similar means AUTHENTIQ represents that, based on the information and verification reasonably available to it, the product is not intentionally sold as a counterfeit or unauthorized imitation.
This statement does not mean that AUTHENTIQ acts as the manufacturer, owner or legal representative of a third-party brand unless expressly stated.
THIRD-PARTY BRANDS
Many products offered through AUTHENTIQ may be manufactured or owned by third-party brands.
AUTHENTIQ does not claim ownership of the intellectual property, trademarks, logos, names, packaging designs or copyrights belonging to those third parties.
All third-party brand names, trademarks and product identities remain the property of their respective owners.
Nothing on the Website should be interpreted as creating a partnership, agency, sponsorship, endorsement or affiliation between AUTHENTIQ and a third-party brand unless expressly stated.
PRODUCT AVAILABILITY
All products are subject to availability.
A product shown as available on the Website does not necessarily constitute a guarantee that the item will remain available until the customer’s order has been successfully accepted and confirmed.
Inventory can change because of:
Simultaneous orders;
Stock discrepancies;
Supplier availability;
Product damage;
Quality-control rejection;
Logistics issues; or
Other circumstances beyond AUTHENTIQ’s reasonable control.
If an ordered product becomes unavailable, AUTHENTIQ may contact the customer regarding an appropriate replacement, revised fulfillment arrangement or refund, subject to applicable law and the relevant refund policy.
PRICES
Product prices are displayed in the currency and format stated on the Website.
Unless expressly stated otherwise, the applicable price is the price displayed for the product at the time the order is placed.
AUTHENTIQ may change prices, promotions and discounts at any time before an order is accepted.
Once a transaction is validly accepted and confirmed, AUTHENTIQ will generally seek to honor the confirmed transaction price, except where:
There is an obvious or material pricing/system error;
The transaction was affected by fraud or abuse;
The customer provided materially false information;
A technical or payment error prevents completion; or
Fulfillment is prohibited or materially affected by circumstances recognized by applicable law.
Where a material error affects a confirmed transaction, AUTHENTIQ will seek to communicate with the customer and provide an appropriate lawful resolution.
DISCOUNTS, OFFERS AND PROMOTIONS
Promotional offers may be subject to:
Specific validity periods;
Limited stock;
Quantity limits;
Customer eligibility requirements;
Minimum purchase values;
Product exclusions;
One-time-use limitations; or
Other conditions stated with the promotion.
Unless expressly permitted, promotional discounts cannot be combined.
AUTHENTIQ may withdraw or modify a promotion when reasonably necessary due to:
Expiry;
Stock limitations;
Fraudulent use;
Technical error;
Abuse;
Regulatory requirements; or
Other legitimate operational reasons.
ORDER PLACEMENT
Customers may place orders through the purchasing mechanisms made available on the Website.
When placing an order, the customer is responsible for ensuring that all provided information is accurate, including:
Name;
Mobile number;
Email address, where applicable;
Delivery address;
Product selection;
Size/variant;
Quantity; and
Payment information, where applicable.
An order request submitted by a customer does not automatically guarantee acceptance.
AUTHENTIQ may review the order before final confirmation.
ORDER CONFIRMATION
After an order is received, AUTHENTIQ may provide an order confirmation through:
Website notification;
SMS;
Email;
Phone call;
WhatsApp;
Other digital communication; or
Another appropriate channel.
The confirmation may include:
Order number;
Product details;
Quantity;
Price;
Delivery charge;
Total payable amount;
Delivery information; and
Other relevant transaction information.
Customers should retain their order confirmation for future reference.
RIGHT TO REFUSE OR CANCEL AN ORDER
AUTHENTIQ may refuse, suspend or cancel an order where reasonably necessary, including in circumstances involving:
Product unavailability;
Incorrect or materially inaccurate pricing;
Suspected fraud;
Unauthorized payment activity;
Duplicate or accidental orders;
Abuse of promotional offers;
Incomplete customer information;
Delivery restrictions;
Regulatory or legal restrictions;
Repeated failed delivery attempts; or
Other legitimate circumstances.
Where money has already been received for an order that AUTHENTIQ cannot lawfully or reasonably fulfill, AUTHENTIQ will process any applicable refund in accordance with applicable law and its Return & Refund Policy.
CUSTOMER RESPONSIBILITY FOR ORDER INFORMATION
The customer is responsible for carefully reviewing the order before submission.
Particular attention should be given to:
Product;
Variant;
Size;
Quantity;
Color;
Delivery address;
Contact number; and
Payment option.
If incorrect information is submitted, the customer should contact AUTHENTIQ immediately.
AUTHENTIQ cannot guarantee that changes can be made after order processing, dispatch or handover to the delivery provider.
PAYMENT
AUTHENTIQ may offer payment methods such as:
Cash on Delivery;
Bank transfer;
Mobile financial services;
Online payment gateways;
Debit/credit cards; and
Other payment methods made available from time to time.
Payment options may differ depending on location, product, order value, availability or other operational factors.
Customers must use lawful and authorized payment methods.
AUTHENTIQ may cooperate with payment providers, banks and relevant authorities regarding suspected fraudulent, unauthorized or unlawful transactions.
CASH ON DELIVERY
Where Cash on Delivery (โCODโ) is available:
The customer agrees to pay the stated payable amount upon delivery;
The customer should ensure that the necessary payment is available;
Repeated refusal to accept legitimate orders may result in restrictions on future COD orders;
AUTHENTIQ may require advance payment or another payment method for certain customers, products or order circumstances; and
COD availability may depend on geographic location, courier availability, order value or other reasonable criteria.
DELIVERY
AUTHENTIQ will seek to dispatch and deliver accepted orders within the estimated timeframe stated on the Website or communicated during the transaction.
Delivery time may vary depending on:
Delivery location;
Courier capacity;
Weather;
Public holidays;
Traffic;
Natural events;
Customer availability;
Address accuracy;
Product availability; and
Other circumstances beyond AUTHENTIQ’s reasonable control.
Estimated delivery times are not necessarily guaranteed deadlines unless AUTHENTIQ expressly states otherwise.
DELIVERY ADDRESS AND RECIPIENT
Customers must provide a complete and reasonably accurate delivery address.
AUTHENTIQ or its delivery partner may contact the customer to:
Verify the address;
Confirm delivery instructions;
Coordinate delivery;
Resolve delivery difficulties; or
Verify an order where appropriate.
The customer should ensure that someone authorized to receive the parcel is available at the stated delivery location.
DELIVERY FAILURE
A delivery may fail because of circumstances including:
Incorrect address;
Incorrect phone number;
Customer unavailability;
Customer refusal;
Repeated unsuccessful delivery attempts;
Failure to make payment;
Inaccessible location; or
Other circumstances attributable to the customer.
Where reasonable, AUTHENTIQ may attempt to contact the customer or arrange another delivery attempt.
Additional delivery charges may apply where permitted and appropriately disclosed.
PRODUCT INSPECTION AT DELIVERY
Where AUTHENTIQ or its delivery partner permits inspection of the package at delivery, customers are encouraged to check the package for obvious external damage or other immediately observable issues.
For product-quality, authenticity or concealed-defect complaints that cannot reasonably be identified at delivery, the customer should contact AUTHENTIQ within the timeframe stated in the applicable Return & Refund Policy.
Customers should retain:
Invoice/order details;
Packaging;
Product labels;
Accessories;
Tags;
Seals; and
Other relevant materials
until they are satisfied that the transaction is complete.
RETURNS, REPLACEMENTS AND REFUNDS
Returns, replacements and refunds are governed by AUTHENTIQ’s Return & Refund Policy, as applicable to the specific product and transaction.
Eligibility may depend on:
Product category;
Product condition;
Whether the item was used;
Packaging and seals;
Time elapsed since delivery;
The nature of the complaint;
Availability of replacement stock; and
Applicable law.
Nothing in these Terms is intended to unlawfully remove or restrict a mandatory consumer right.
NON-RETURNABLE OR RESTRICTED PRODUCTS
Certain products may not be eligible for return or replacement where permitted by applicable law, including products that may be:
Hygienically sensitive;
Opened or used;
Personalized;
Perishable;
Damaged after delivery due to customer handling;
Missing original packaging or accessories; or
Otherwise restricted by the applicable product-specific policy.
Any such restriction will be stated on the relevant product page or policy where reasonably applicable.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If a customer receives a product that appears to be:
Damaged;
Defective;
Incorrect;
Incomplete; or
Materially different from the ordered item,
the customer should contact AUTHENTIQ as soon as reasonably possible with relevant evidence.
AUTHENTIQ may request:
Order information;
Photographs;
Video evidence;
Packaging photographs;
Product labels;
Batch/serial information; or
Other reasonably necessary evidence
to investigate the issue.
Where a valid claim is established, AUTHENTIQ may provide an appropriate remedy, such as replacement, repair, refund or another remedy available under applicable law and policy.
REFUND PROCESS
Where a refund is approved, the refund method and timeframe may depend on:
Original payment method;
Payment-service-provider procedures;
Bank processing time;
Mobile financial service procedures;
Customer-provided information;
Product return and inspection; and
Applicable law.
AUTHENTIQ will not knowingly use a refund process to unlawfully delay or defeat a customer’s valid legal entitlement.
CUSTOMER REVIEWS, RATINGS AND CONTENT
Where the Website permits customers to submit reviews, ratings, photographs, videos or other content (โUser Contentโ), customers agree that:
The content should be truthful and based on genuine experience;
They should not submit fraudulent, defamatory, illegal, abusive or misleading material;
They should not impersonate another person;
They should not post confidential information belonging to another person;
They should not knowingly publish malicious or false accusations; and
They should not use reviews for unlawful commercial manipulation.
By submitting User Content, you grant AUTHENTIQ a non-exclusive, royalty-free permission to use, reproduce, display, publish, format, moderate and distribute that content for legitimate Website, customer-service, marketing or business purposes, subject to applicable law.
AUTHENTIQ may remove or decline to publish User Content that violates these Terms or applicable law.
INTELLECTUAL PROPERTY
Unless expressly stated otherwise, all Website content, including:
AUTHENTIQ trademarks;
Logos;
Brand identity;
Text;
Graphics;
Product-display compositions;
Website design;
Icons;
Images owned or licensed by AUTHENTIQ;
Videos;
Original marketing materials;
Layouts; and
Other original materials
are protected by applicable intellectual-property laws and remain the property of AUTHENTIQ or the relevant rights holder.
You may not reproduce, republish, modify, distribute, sell, exploit, scrape, copy or commercially reuse AUTHENTIQ-owned content without prior written permission, except where such use is expressly permitted by law.
Third-party trademarks and copyrighted materials remain the property of their respective owners.
PROHIBITED ACTIVITIES
Users must not:
Use the Website for unlawful purposes;
Attempt unauthorized access to Website systems;
Interfere with Website security;
Introduce malware or malicious code;
Conduct fraudulent transactions;
Use stolen payment information;
Create false orders;
Abuse promotions;
Scrape or systematically copy Website content without authorization;
Impersonate AUTHENTIQ or another person;
Publish deceptive information;
Harass employees or customer-service representatives;
Attempt to manipulate reviews or ratings; or
Use the Website in any manner that may damage AUTHENTIQ, its customers, service providers or systems.
ACCOUNT SECURITY
Where the Website allows account registration, customers are responsible for protecting their login credentials.
Customers should:
Keep passwords confidential;
Use secure passwords;
Avoid sharing account credentials; and
Notify AUTHENTIQ promptly if they suspect unauthorized access.
AUTHENTIQ will not be responsible for unauthorized activity arising from a customer’s failure to reasonably protect their credentials, except to the extent liability cannot lawfully be excluded.
THIRD-PARTY SERVICES
AUTHENTIQ may use or integrate third-party services including:
Payment providers;
Banks;
Mobile financial services;
Courier and logistics companies;
Hosting providers;
Analytics services;
Social-media platforms; and
Other technology or business service providers.
Third-party services may be governed by their own terms and policies.
AUTHENTIQ does not control the independent policies or systems of third-party providers, although we seek to work with legitimate and appropriate service providers.
EXTERNAL LINKS
The Website may contain links to third-party websites.
Such links may be provided for convenience or informational purposes.
AUTHENTIQ does not guarantee the accuracy, security, availability, legality or privacy practices of independent third-party websites.
Your use of third-party websites is subject to their own terms and policies.
WEBSITE AVAILABILITY
AUTHENTIQ aims to keep the Website available and functional but does not guarantee uninterrupted or error-free operation.
The Website may occasionally be unavailable because of:
Maintenance;
Updates;
Security measures;
Hosting issues;
Technical failures;
Telecommunications problems;
Cybersecurity incidents;
Power outages;
Natural disasters; or
Other circumstances beyond reasonable control.
AUTHENTIQ may modify, suspend or discontinue parts of the Website where reasonably necessary.
ACCURACY OF WEBSITE CONTENT
AUTHENTIQ seeks to maintain accurate information but does not warrant that every piece of Website content will always be:
Complete;
Current;
Error-free;
Continuously available; or
Suitable for every customer’s particular purpose.
Customers should contact AUTHENTIQ where additional product information or clarification is reasonably necessary before purchasing.
PROFESSIONAL AND PRODUCT-USE DISCLAIMER
Product information published on the Website is provided for general commercial and informational purposes.
Unless expressly stated, AUTHENTIQ does not provide medical, pharmaceutical, dermatological, nutritional, legal, financial or other professional advice.
For products such as cosmetics, skincare, food, supplements, personal-care products or other products that may affect health or safety, customers should review the manufacturer’s instructions, warnings and ingredient information and seek appropriate professional advice where necessary.
AUTHENTIQ does not guarantee that any product will produce a particular personal, cosmetic, nutritional or other outcome for every customer.
FOOD, COSMETICS AND PERSONAL-CARE PRODUCTS
Where applicable, customers should:
Review product labels;
Follow manufacturer instructions;
Check ingredients;
Check allergy warnings;
Observe storage instructions;
Check expiry/best-before information; and
Discontinue use where an unexpected adverse reaction occurs and seek appropriate professional assistance where necessary.
AUTHENTIQ should not be treated as a substitute for the manufacturer’s official product instructions or qualified professional advice.
LIMITATION OF LIABILITY
To the maximum extent permitted by applicable Bangladesh law, AUTHENTIQ shall not be liable for indirect, incidental, consequential or unforeseeable losses arising from:
Temporary Website unavailability;
Third-party service failures;
Delivery delays beyond AUTHENTIQ’s reasonable control;
Customer-provided misinformation;
Unauthorized use of customer accounts;
Events beyond reasonable control; or
Improper use of a product contrary to manufacturer instructions.
However, nothing in these Terms excludes or limits liability that cannot lawfully be excluded or restricted under applicable law.
Nothing in these Terms is intended to deprive a consumer of a mandatory statutory right or remedy.
FORCE MAJEURE
AUTHENTIQ shall not be treated as being in breach of these Terms to the extent that performance is materially prevented, delayed or disrupted by circumstances beyond its reasonable control, including:
Natural disasters;
Floods;
Cyclones;
Earthquakes;
Fire;
Epidemics or pandemics;
War;
Civil unrest;
Government restrictions;
Strikes;
Transportation disruptions;
Major power failures;
Telecommunications failures;
Cybersecurity incidents; or
Other extraordinary events beyond reasonable control.
Where reasonably possible, AUTHENTIQ will take commercially reasonable steps to minimize disruption.
FRAUD AND TRANSACTION ABUSE
AUTHENTIQ reserves the right to investigate suspicious transactions and take appropriate action where reasonably necessary.
Measures may include:
Order verification;
Requiring additional confirmation;
Restricting payment options;
Suspending an account;
Cancelling fraudulent orders;
Refusing abusive COD orders; or
Cooperating with payment providers, delivery partners or competent authorities where appropriate.
Any such action will be taken subject to applicable law.
PRIVACY
The collection and handling of personal information by AUTHENTIQ are governed by our Privacy Policy.
By using the Website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable law.
ELECTRONIC COMMUNICATIONS
When you communicate with AUTHENTIQ electronically, including through:
Website forms;
Email;
SMS;
WhatsApp;
Social media; or
Other digital channels,
you acknowledge that AUTHENTIQ may respond electronically where appropriate.
Electronic records may be retained where reasonably necessary for transactions, customer service, legal compliance, dispute resolution, fraud prevention or other lawful purposes.
NOTICES AND CUSTOMER COMMUNICATIONS
AUTHENTIQ may communicate with customers using contact details provided during an order or account registration.
Communications may include:
Order confirmations;
Delivery notifications;
Payment notifications;
Return/refund updates;
Customer-service communications;
Security notices; and
Promotional communications where permitted and applicable.
Customers are responsible for maintaining accurate contact information.
TERMINATION OR RESTRICTION OF ACCESS
AUTHENTIQ may restrict, suspend or terminate Website access or account functionality where reasonably necessary due to:
Violation of these Terms;
Fraudulent conduct;
Abuse of the Website;
Security concerns;
Unlawful activity;
Repeated misuse of services; or
Other legitimate operational reasons.
Such action does not prevent AUTHENTIQ from exercising other rights or remedies available under applicable law.
CHANGES TO THESE TERMS
AUTHENTIQ may update these Terms from time to time to reflect:
Changes in law;
Regulatory requirements;
Business operations;
Website functionality;
Products or services;
Payment arrangements;
Delivery arrangements; or
Other legitimate business developments.
The updated version will be published on the Website with a revised โLast Updatedโ date.
Where a material change requires additional notice or consent under applicable law, AUTHENTIQ will take appropriate steps.
GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of Bangladesh, subject to mandatory consumer rights and other rights provided by applicable law.
The parties will seek to resolve disputes fairly and in good faith before pursuing formal legal remedies where reasonably appropriate.
Where a dispute cannot be resolved amicably, it may be referred to a competent authority, forum or court having lawful jurisdiction in Bangladesh.
CONSUMER RIGHTS
Nothing contained in these Terms is intended to remove, waive or unlawfully restrict any mandatory legal right available to a consumer under the laws of Bangladesh.
AUTHENTIQ seeks to conduct its digital-commerce operations consistently with applicable consumer-protection and digital-commerce requirements.
The Consumersโ Right Protection Act, 2009 establishes statutory consumer protections in Bangladesh, while the Ministry of Commerce’s Digital Commerce Operation Guidelines, 2021 provide specific guidance applicable to digital-commerce operations.
Where a provision of these Terms conflicts with a mandatory statutory consumer protection, that mandatory protection shall prevail.
SEVERABILITY
If any provision of these Terms is determined by a competent authority or court to be unlawful, invalid or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it lawful where legally permissible.
The remaining provisions shall continue in effect to the extent permitted by law.
NO WAIVER
Failure by AUTHENTIQ to enforce a provision of these Terms immediately does not constitute a permanent waiver of that provision or of AUTHENTIQ’s right to enforce it later.
ENTIRE AGREEMENT
These Terms, together with the Privacy Policy and other policies expressly incorporated into them, constitute the principal contractual framework governing your use of the Website and purchases through AUTHENTIQ, subject to applicable law.
Where a particular transaction has product-specific terms displayed before purchase, those terms may additionally apply to that transaction.
OFFICIAL CUSTOMER SUPPORT
For order-related questions, complaints, return/refund requests, privacy matters or other concerns, customers should use AUTHENTIQ’s official communication channels.
Business Information:
Brand: AUTHENTIQ
Business Name: AUTHENTIQย
Business Address: Dhaka, Bangladesh
Email: support@liveauthentiq.com
Phone: +880-1736111111
Website:ย https://liveauthentiq.com/
Customers are encouraged to provide their order number when contacting customer support regarding a specific transaction.
IMPORTANT LEGAL DISCLAIMER
These Terms & Conditions are prepared as a Bangladesh-focused commercial and e-commerce terms template intended to establish a practical legal framework for AUTHENTIQ’s online operations.
They are not a substitute for advice from a Bangladesh-qualified advocate, solicitor, legal practitioner or other appropriately qualified legal professional.
The actual legal compliance of AUTHENTIQ depends not only on these Terms but also on its:
Business registration;
Trade licence;
Tax/VAT obligations;
Digital-commerce registration requirements, where applicable;
Payment arrangements;
Product-specific legal requirements;
Import/sourcing arrangements;
Consumer-protection procedures;
Privacy/data-processing practices;
Return/refund procedures;
Delivery operations;
Advertising claims;
Intellectual-property practices; and
Actual day-to-day business conduct.
AUTHENTIQ should therefore have these Terms reviewed against its actual business structure and operational processes before treating them as the final legal contract.
No provision is intended to exclude a legal right or liability that cannot lawfully be excluded under Bangladesh law.
ACCEPTANCE
By accessing the Website, creating an account, submitting an order or purchasing products through AUTHENTIQ, you acknowledge that you have read, understood and agree to these Terms & Conditions, subject to applicable law.