Select your desired product, choose the available variant or quantity, add it to your cart and proceed to checkout.

You may be asked to provide information such as:

• - Full name
• - Mobile number
• - Delivery address
• - Email address, where applicable
• - Preferred payment method

Please carefully check your order information before submitting your order.

Once we receive your order, we may contact you for confirmation or verification before dispatch.

Depending on product, location and availability, AUTHENTIQ may offer payment options such as:

Cash on Delivery (COD), bank transfer, mobile financial services, debit/credit cards, online payment gateways and other authorized payment methods.

Available payment methods may differ depending on your order and delivery location.

For payment security, AUTHENTIQ will never intentionally ask you to provide sensitive credentials such as your payment PIN, CVV or password through an unofficial communication channel.

Delivery time depends on your location, product availability, courier capacity and other operational circumstances.

The estimated delivery timeframe applicable to your order will normally be communicated during checkout or through order confirmation.

Delivery may take longer because of circumstances such as:

• - Public holidays
• - Severe weather
• - Traffic or transportation disruption
• - Courier delays
• - Incorrect/incomplete address
• - Customer unavailability
• - Other circumstances beyond reasonable control

AUTHENTIQ will make reasonable efforts to keep you informed about significant delivery issues.

Please contact AUTHENTIQ as soon as possible if you need to change or cancel an order.

We may be able to modify or cancel an order before it is processed or dispatched.

Once an order has been dispatched or handed over to the courier, changes or cancellation may no longer be operationally possible. In such cases, the applicable return/refund procedure may apply.

Providing the correct product, size, variant, quantity and delivery address at checkout can help avoid delays.

Contact AUTHENTIQ as soon as reasonably possible after delivery.

Please provide:

• - Your order number
• - Product name
• - Description of the problem
• - Clear photographs
• - Unboxing video, where available
• - Photographs of the parcel and shipping label, where relevant

Do not discard the product, packaging, labels or accessories while your claim is being reviewed.

After verification, AUTHENTIQ may offer an appropriate remedy such as replacement, exchange, return or refund, depending on the circumstances and applicable policy.

A change-of-mind return is not automatically available for every product.

Eligibility depends on the relevant product category and the return conditions published by AUTHENTIQ.

For hygiene-sensitive or consumable products such as cosmetics, skincare, fragrance, food and certain personal-care products, opened or used items may generally not be eligible for a change-of-mind return.

However, a genuine issue such as a wrong product, material defect, significant damage, material misdescription or other legally protected circumstance may still qualify for an appropriate remedy.

Please review our Return & Refund Policy before purchasing.

Contact AUTHENTIQ through our official customer-support channel and provide your order information and the reason for the refund request.

Depending on the situation, we may ask for supporting information such as photographs, videos, packaging details or other evidence necessary to verify the claim.

Once a refund is approved and any required return/inspection process is completed, we will initiate the refund in accordance with our Return & Refund Policy, applicable law and the procedures of the relevant payment provider.

For prepaid transactions, refunds will generally be processed through the original payment method where reasonably possible.

The courier or AUTHENTIQ may contact you to arrange delivery.

Please provide an accurate mobile number and delivery address and ensure that you or an authorized recipient is available to receive the order.

If delivery repeatedly fails because of customer unavailability, an incorrect address, incorrect contact information or refusal without a legitimate reason, the order may be returned to AUTHENTIQ.

Additional delivery arrangements or charges may apply where legally and operationally permissible.

We encourage customers to contact us first whenever they have an issue with an order, product, delivery, payment, return, refund or authenticity concern.

Please contact:

Email: support@liveauthentiq.com
Phone: +880-1736-111111

For faster assistance, please include your order number, registered mobile number and a clear description of the issue.

We aim to handle genuine customer concerns fairly, transparently and professionally in accordance with our policies and applicable laws of Bangladesh.